USAA Assessments

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Careers at USAA

USAA stands as a hallmark of excellence in service, offering insurance and financial services with a special focus on individuals and families affiliated with the U.S. Armed Forces. At USAA, the ethos of service, loyalty, honesty, and integrity are not just words, but pillars upon which their entire mission rests.

Potential career opportunities at USAA are many, with roles ranging from customer service to financial analysis and everything in between. They seek out individuals with a knack for decision-making, analytical thinking, and exemplary customer service. As such, the hiring process is designed to identify these traits among candidates, ensuring each new team member is well-equipped to serve USAA’s distinguished clientele.

USAA Application Process

The selection process has 4 major stages:

1. Online Application

2. Online Assessment

3. Interview

4. Assessment Centre

USAA Online Application

The online application at USAA is your first opportunity to stand out. Candidates can expect to provide detailed employment history, educational background, and possibly answer questions that gauge alignment with the company’s values. It’s also the chance to showcase skills and experiences that resonate with the roles at USAA.

Accuracy and attentiveness are key here, as this is the initial filter that determines if your profile proceeds to the next stages. Ensure every detail reflects your capabilities and how they relate to serving USAA’s mission of serving those who serve.

USAA Online Assessment

Online Assessment represents a critical juncture in USAA’s application process. Expect to encounter various tests designed to evaluate a range of abilities, from mathematical acumen to situational judgement. These assessments are tailored to discern whether a candidate embodies the analytical and customer service excellence that USAA upholds.

Preparation for these comprehensive evaluations is vital, as they measure your potential in real-world scenarios you'd encounter within the company. It's an opportunity to demonstrate how your skills align with the demands of a career at USAA.

USAA Interview

Interviews at USAA offer a personal touch to the hiring process. These engagements are structured to delve deeper into a candidate’s experience, mindset, and compatibility with USAA’s culture and values. You might find yourself discussing past accomplishments, hypothetical dilemmas, or strategic decision-making.

A successful interview requires articulating your background and how it prepares you to serve USAA’s unique client base with the same dedication and integrity they expect from their team members.

USAA Assessment Centre

The Assessment Centre comprises one of the final stages within USAA’s comprehensive evaluation. It usually involves in-depth tasks, group exercises, and further assessments that may take place in an office environment. This stage assesses a candidate's collaboration and problem-solving abilities.

Entering this stage well-prepared means displaying not just expertise but also how you function within a team, showing that you truly understand and can contribute to the USAA ethos.

Sample USAA Assessments question Test your knowledge!

Score: /6

Calculate the ratio of Q1 passenger numbers to Q4 passenger numbers for each airline. Then, find the highest ratio.

QuarterAirline A (thousands)Airline B (thousands)Airline C (thousands)
Q1300450600
Q2280430590
Q3260410580
Q4250400570
  • 1.20
  • 1.25
  • 1.30
  • 1.35

What is the total cost for two return tickets for the quickest coach journey that serves breakfast?

TrainCoach
London DepartureManchester ArrivalSingle TicketReturn TicketLondon DepartureManchester ArrivalSingle TicketReturn Ticket
06:20**8:30£75.00£134.9906:30**9:45£59.49£109.99
07:50**10:05*£65.00£109.4908:00**11:15£49.99£94.49
9:0011:25*£65.00£109.4909:10**12:30£49.99£94.49
9:2011:50£59.50£105.0009:30**12:50£55.00£85.00
10:0512:45*£59.50£85.0010:00**13:05£55.00£85.00
10:3012:55£49.99£69.9911:0014:10£50.00£79.50
11:1013:25£39.99£69.9911:2014:30£50.00£79.50
11:4014:15£39.99£70.4911:3014:30£44.49£70.00
12:0014:35£38.99£70.4912:0015:15£44.49£70.00
  • * Wireless available
  • ** Breakfast served
  • £210
  • £270
  • £220
  • £170

An agent has a 13:00 meeting at a Manchester Football Ground. She plans to take a taxi from Manchester train or coach station, which are a 25-minute and a 35-minute taxi ride away respectively. Which is the cheapest single ticket travel option (ignoring the taxi fare) if the agent must leave London between 09:00-09:30?

TrainCoach
London DepartureManchester ArrivalSingle TicketReturn TicketLondon DepartureManchester ArrivalSingle TicketReturn Ticket
06:20**8:30£75.00£134.9906:30**9:45£59.49£109.99
07:50**10:05*£65.00£109.4908:00**11:15£49.99£94.49
9:0011:25*£65.00£109.4909:10**12:30£49.99£94.49
9:2011:50£59.50£105.0009:30**12:50£55.00£85.00
10:0512:45*£59.50£85.0010:00**13:05£55.00£85.00
10:3012:55£49.99£69.9911:0014:10£50.00£79.50
11:1013:25£39.99£69.9911:2014:30£50.00£79.50
11:4014:15£39.99£70.4911:3014:30£44.49£70.00
12:0014:35£38.99£70.4912:0015:15£44.49£70.00
  • * Wireless available
  • ** Breakfast served
  • 09:20 train departure
  • 09:00 train departure
  • 09:30 coach departure
  • 09:10 coach departure

What’s the difference in the average speeds of the 07:50 and 10:30 train departures, to the nearest mph. (Distance travelled = 164 miles)

TrainCoach
London DepartureManchester ArrivalSingle TicketReturn TicketLondon DepartureManchester ArrivalSingle TicketReturn Ticket
06:20**8:30£75.00£134.9906:30**9:45£59.49£109.99
07:50**10:05*£65.00£109.4908:00**11:15£49.99£94.49
9:0011:25*£65.00£109.4909:10**12:30£49.99£94.49
9:2011:50£59.50£105.0009:30**12:50£55.00£85.00
10:0512:45*£59.50£85.0010:00**13:05£55.00£85.00
10:3012:55£49.99£69.9911:0014:10£50.00£79.50
11:1013:25£39.99£69.9911:2014:30£50.00£79.50
11:4014:15£39.99£70.4911:3014:30£44.49£70.00
12:0014:35£38.99£70.4912:0015:15£44.49£70.00
  • * Wireless available
  • ** Breakfast served
  • 0mph
  • 5mph
  • 60mph
  • 68mph

What is the single ticket price for an engineer who wants to take the shortest travel option to arrive in Manchester before 13:00? She also requires a wireless connection throughout her journey.

TrainCoach
London DepartureManchester ArrivalSingle TicketReturn TicketLondon DepartureManchester ArrivalSingle TicketReturn Ticket
06:20**8:30£75.00£134.9906:30**9:45£59.49£109.99
07:50**10:05*£65.00£109.4908:00**11:15£49.99£94.49
9:0011:25*£65.00£109.4909:10**12:30£49.99£94.49
9:2011:50£59.50£105.0009:30**12:50£55.00£85.00
10:0512:45*£59.50£85.0010:00**13:05£55.00£85.00
10:3012:55£49.99£69.9911:0014:10£50.00£79.50
11:1013:25£39.99£69.9911:2014:30£50.00£79.50
11:4014:15£39.99£70.4911:3014:30£44.49£70.00
12:0014:35£38.99£70.4912:0015:15£44.49£70.00
  • * Wireless available
  • ** Breakfast served
  • £65.00
  • £49.59
  • £55.00
  • £59.49

Calculate the percentage decrease in passenger numbers from Q1 to Q4 for each airline. Then, identify the highest percentage decrease.

QuarterAirline A (thousands)Airline B (thousands)Airline C (thousands)
Q1300450600
Q2280430590
Q3260410580
Q4250400570
  • 16.67%
  • 15.67%
  • 14.67%
  • 13.67%

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USAA Assessments Tips

Understand the Core Values

Grasp USAA's emphasis on service, loyalty, honesty, and integrity to ensure your answers align with their culture.

Practice Decision-Making

Develop decision-making skills crucial for working at USAA; each choice in our practice tests helps build this competency.

Refine Analytical Abilities

Enhance your analytical prowess with Fintest’s range of quantitative and verbal reasoning exams.

Customer Service IQ

Boost your customer service quotient through our tailored situational judgement tests.

Free Practice

Utilize Fintest to take free practice tests, simulating USAA's hiring exams for a confident application.

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USAA Assessments FAQs

What are the USAA tests?

The USAA tests are tailored assessments designed for evaluating a candidate's alignment with the company's core values, and their analytical and customer service skills necessary for a career with USAA.

Are the USAA tests hard?

The perceived difficulty of USAA tests can vary based on an individual's preparedness. With Fintest’s resources, you can familiarize yourself with the format and content, making the tests manageable.

How do I prepare for USAA tests?

The best preparation for USAA tests is practice. Fintest offers an extensive selection of practice tests that mirror the types you’d encounter while applying with USAA.

How long does the recruitment process take at USAA?

The recruitment process at USAA varies depending on the role and number of applicants. The multi-stage assessments ensure a thorough vetting of a candidate's suitability.

What are USAA's core values?

USAA's core values are deeply grounded in service, loyalty, honesty, and integrity. They are the bedrock of the company's mission to serve those connected with U.S. Armed Forces.